Frequently Asked Questions
Shipping, returns, and order information.
📦 Shipping & Delivery
❀ How long does shipping take?
Most orders arrive in 7–10 business days, depending on your location. You'll receive a tracking number via email once your order ships.
❀ How long does order processing take?
Orders are processed within 1–3 business days before shipping. During peak seasons or sales, processing may take slightly longer.
❀ Do you offer free shipping?
Yes — we offer free shipping on all orders, no minimum purchase required.
❀ I ordered multiple items. Why did they arrive separately?
To speed up delivery, some items may be shipped from different warehouses.
❀ How do I track my order?
A tracking number will be sent to your email once your order has been shipped.
❀ What if my package hasn't arrived?
If your order hasn't arrived within 30 business days, please send us an email at info@dermevia.com with your order number.
↩️ Returns & Refunds
❀ Do you accept returns?
Yes. Please contact us first to initiate a return. You will receive a specific return address by email after submitting a return request.
❀ What is your return policy?
Contact us within 30 days of receiving your order to arrange a return. Products must be unused and in original packaging.
❀ How long do refunds take?
Once we receive your returned item, refunds are typically processed within 5-7 business days. The refund will be issued to your original payment method.
❀ Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the item received was defective or incorrect.
🛡️ Safety & Product Information
❀ Where can I find safety information about your products?
Please read our Safety & Liability Disclaimer for important safety information, usage guidelines, contraindications, and warranty details before using any of our products.
❀ Can I use your products if I'm pregnant, nursing, or have medical conditions?
Consult your healthcare provider before using any beauty devices or skincare products if you are pregnant, nursing, or have any medical conditions. See our Safety & Liability Disclaimer for complete information.